Great question! Let's take a step back and explain what really goes down in the background.

We follow bank-level security practices (set by RBC) when we connect your bank account to Ampli. So, if there are any interruptions in this secure connection, your bank account may become disconnected. This is triggered by your FI in an effort to ensure your financial information stays safe.

So, why would there be any interruptions? Well, from time to time, there may be issues or interruptions between us and your FI, such as technical issues or system outages, for instance. So to stay on the safe side, your FI will disconnect your bank account from Ampli and get you to re-authenticate yourself once again. Think of it as if you’re being logged out from your online banking page when you lose an internet connection.

One of the most common reasons for your bank account to disconnect from Ampli is Multi-Factor Authentication (MFA).

What is MFA?

Most FIs ask for additional authentication alongside your credentials, known as Multi-Factor Authentication (MFA). You may need to answer a security question, provide a unique SMS code that your FI may send you or other enhanced measures when you are requesting access to your bank account. This is done to ensure your bank account is safe and secure.

To learn more about MFA, please click the button below.

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