We've noticed that some of our members may face issues when trying to receive an activation email from Ampli using a Hotmail or Outlook email address. 

We've created a list steps below to troubleshoot the issue:

  1.  Check all folders, including but not limited to: inbox, junk/spam/trash, and any other folders that you may have set up

  2. Search for the sender: donotreply@ampli.ca with the subject line reading as: "Ampli Account Activation"

  3. If you are still unable to receive the email please follow the link below to add the Ampli email address [donotreply@ampli.ca] to your safe sender list: https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46#bkmk_safesenders

Alternatively, you can also switch over and sign up for Ampli with a Gmail account. 

Did this answer your question?